A Guide Your Antidox Journey

Frequently Asked Questions

SOLIFT & SOGLOW COMMON PRODUCT FAQs

Do I need to use the full set? Can I use just one product?

Each product works effectively on its own and can be used based on your needs or budget.

However, using the full set creates a complete routine — prep, treat, and lock — allowing results to be more stable and longer-lasting.

If you're new, you can start with one product and gradually build your routine.

Start with your main concern:

  • Sagging, wrinkles, loss of firmness → HIFU Lift Spray
  • Dullness, uneven tone, pigmentation → Soglow Spray

Both are beginner-friendly and deliver the most noticeable results quickly.

Yes, but not within the same routine.

Recommended usage:

  • Morning: Brightening (Soglow Series)
  • Night: Lifting (Solift Series)

This helps improve absorption while minimizing the risk of irritation.

Yes. The formulas are designed to be gentle and stable.

Free from alcohol, artificial colorants, mineral oil, parabens, and SLS/SLES.

Returns and exchanges are possible, but only under specific conditions.

If you find a product unsuitable after receiving it, only unopened, unused full-size products are eligible for return or exchange according to our policy.

Important notes:

  • Products must remain unopened, unused, and in original packaging.
  • Any shipping costs for returns or exchanges are the customer’s responsibility.
  • Opened or used products cannot be returned or exchanged.
  • Orders placed via Shopee will follow Shopee’s platform policies and are not covered by this policy.

These rules ensure product hygiene, safety, and fairness for all customers.
Before initiating a return or exchange, please contact our customer service team to confirm eligibility.

All products are cruelty-free and tested using approved alternative methods.

Yes. The formulas do not rely on animal-derived ingredients.

For specific ingredient or vegan concerns, contact our customer service before purchase for detailed guidance.

Customer Service Hotline: 📞 +60 16-289 3941

Yes. The Solift and Soglow formulas do not contain hormones, retinoids (Vitamin A derivatives), or ingredients known to pose high risks during pregnancy. They are designed to be gentle, stable, and suitable for everyday skincare, making them generally safe for use during pregnancy.

However, every pregnancy is unique, and individual skin can react differently due to hormonal changes. If you fall into any of the following situations:

  • Your skin becomes unusually sensitive during pregnancy
  • You have a history of strong reactions to skincare products
  • You are highly concerned about specific ingredients

👉 It is recommended to consult your obstetrician or healthcare professional before use for extra reassurance.

Yes, but long-term use of only one type may disrupt scalp balance.

We recommend adjusting your shampoo based on your scalp condition over time.

If you are unsure about your current scalp condition or how to adjust your haircare routine over time, our after-sales team is happy to provide personalized guidance:

📞 WhatsApp Support Hotline: +6016-289 3941

Conditioner is generally intended for mid-lengths to ends.

If necessary, it can be lightly applied near the roots, but it must be rinsed thoroughly.

Conditioner is not a scalp treatment and does not need to be massaged into the scalp.

For oily or sensitive scalps, focus application on mid-lengths and ends to avoid residue and discomfort.

Not necessary, but recommended for best results.

  • Treatment repairs the inner structure of the hair
  • Conditioner protects the outer layer

Together, they provide more complete care.

Immediate: smoother, fresher feel after washing

Long-term: visible scalp and hair improvement in 4–8 weeks

Not recommended.

A healthy scalp environment is essential for the serum to work effectively, so it should be used together with proper scalp care.

Yes. The formula is gentle and suitable for daily use.

Returns and exchanges are possible, but only under specific conditions.

If you find a product unsuitable after receiving it, only unopened, unused full-size products are eligible for return or exchange according to our policy.

Important notes:

  • Products must remain unopened, unused, and in original packaging.
  • Any shipping costs for returns or exchanges are the customer’s responsibility.
  • Opened or used products cannot be returned or exchanged.
  • Orders placed via Shopee will follow Shopee’s platform policies and are not covered by this policy.

These rules ensure product hygiene, safety, and fairness for all customers.
Before initiating a return or exchange, please contact our customer service team to confirm eligibility.

Yes. The formula does not contain high-risk ingredients.

We provide a clear and legally binding refund policy to ensure you can purchase with confidence.

Our refund coverage includes:

✔ 7-Day Unconditional Refund
 If the product is unopened and unused, you may request a refund within 7 days of receiving your order if it does not meet your expectations.

✔ 7-Day Sensitive Skin Return
 If you experience noticeable discomfort or sensitivity under proper usage, you may apply for a return within 7 days.

✔ 30-Day Effectiveness Guarantee
 If you have used the product consistently for 30 days as recommended and do not see any improvement, you may request a refund in accordance with our policy.

Important Notes:

  • Applies only to purchases made through official authorized channels
  • All requests are subject to our official terms and conditions

Products purchased via Shopee (ANTIDOX.OS) are not covered under this policy and will follow Shopee’s platform policies.

For full terms and application details, please refer to our Refund Policy page.

  • West Malaysia: 1–3 working days
  • East Malaysia: 3–7 working days

The above are the estimated delivery times under normal circumstances.
Actual delivery may vary slightly due to logistics conditions, weather, or public holidays.

If you do not receive your order within a reasonable time after it has been shipped, please contact our customer service team for assistance.

To protect consumer rights and ensure safe usage, our products are only sold through designated official channels. Any products purchased outside the following official channels cannot be guaranteed as genuine and are not eligible for any after-sales support or refund policy.

Official Facebook Pages

Official Shopee Store

Official WhatsApp Contacts

  • Solift Official WhatsApp: +60 11-1684 3491
  • Hairpro Official WhatsApp: +60 14-380 3491
  • After-sales & Refund Support WhatsApp: +60 16-289 3941

Any products sold outside the above official channels—including other platforms, individual sellers, resellers, or unauthorized merchants—are considered unauthorized sources.

Only purchases made through official channels are eligible for:

  • Authenticity guarantee
  • After-sales support
  • Refund policies 
  • Sensitive Skin Return Coverage

If you suspect counterfeit products or unauthorized sales, please contact our official customer service immediately for verification and assistance.

Yes, our products are available not only through official online channels but also at partner pharmacies and offline retail stores, allowing you to choose the most convenient purchasing method.

Please note the following important points:

  • Orders purchased at offline stores or pharmacies:
  • Are not eligible for the online loyalty points program
  • Do not qualify for the official refund or sensitive-skin return policy
  • Promotions, pricing, and gifts may vary between offline stores and official online channels
  • Product availability and stock may differ across locations

If you wish to enjoy loyalty points, refund coverage, or official after-sales support, we recommend purchasing via our official Facebook or WhatsApp channels.

For assistance in locating nearby partner pharmacies or retail stores, please contact our customer service team before purchase.