CS Reply Tracker – Meta Messenger Data Use

CS Reply Tracker is an internal customer support and reporting tool operated by KEECOQUENS SDN. BHD. for its own brands and Facebook Pages. It is not offered to unrelated third-party clients

When a person communicates with a Facebook Page owned or managed by KEECOQUENS SDN. BHD., we may receive data through the Meta Messenger Platform, including a Page-scoped user ID, name and profile picture where available, message content and attachments, message timestamps, the Facebook Page contacted, and referral information such as the ad or link that initiated the conversation.

We use this information only to receive, organize and respond to customer enquiries, identify the relevant Page and referral source, maintain customer support records, protect the security of our services, and generate internal customer service performance reports.

Meta Platform Data is accessible only to authorized KEECOQUENS personnel and service providers that host or operate our systems. We do not sell Meta Platform Data or use it for unrelated purposes.

We retain Meta Platform Data for up to 24 months after the last customer interaction, unless a longer retention period is required by law. After this period, the data is deleted or irreversibly de-identified. Valid deletion requests are processed within 30 days.

Users may request access to or deletion of their Meta Platform Data by emailing keecoquensofficial@gmail.com. The request should include sufficient information for us to identify the relevant Messenger conversation. We will verify and process valid requests promptly, unless retention is required by law.