Return & Refund Policy
We want you to feel confident when shopping with us. Our refund policies are designed to ensure fairness and transparency.
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7-Days Unconditional Refund Policy
7-Days Unconditional Refund Policy
If you're unsatisfied or experience sensitivity, we offer a 7-day unconditional refund on unopened full-sized Solift products.
✅ Conditions:
- Applies only to unopened full-sized products (large bottles).
- Refunds valid within 7 days of receiving your package.
- All eligible orders come with trial-size products – test them first.
- Once the plastic seal of a full-size product is broken, the refund is not applicable.
- Customer bears the return shipping cost.
- The item must be securely packaged for return.
📦 Return/Exchange Process:
- Contact Customer Service within 7 days: WhatsApp: +60102613941
- Submit Refund Request.
- Mail the Product after approval.
- Inspection within 3 working days.
- Refund processed within 2–5 working days to your bank account.
30-Days Ineffectiveness Refund Guarantee
30-Days Ineffectiveness Refund Guarantee
If you use the product consistently for 30 days and see no results, we’ll refund you.
✅ Conditions:
- Applies only after 30 days of consistent use.
- Must submit before-and-after photos from odd-numbered days (e.g., Day 1, 3, 5... up to 30).
- All product packaging (used or unused) must be returned.
- Customers cover return shipping; refund excludes original shipping fee.
- Package must arrive within 20 days after receiving your product.
📦 Refund Process:
- Contact Customer Service:
WhatsApp: +60102613941 - Submit Refund Application with usage photos.
- Return Products after approval.
- Inspection within 3 working days.
- Refund processed within 2–5 working days.
Thank you for choosing us 💖
We care about your experience and are committed to fair and transparent service. If you’re unsure which policy applies to your situation, don’t worry — just message our Customer Service on WhatsApp at +60102613941, and we’ll guide you step-by-step.